The qualification covers the following topics:

  • Understand customer needs and expectations

  • Understand how to communicate effectively with customers

  • Understand how to respond to customer complaints and feedback

  • Know how policies and procedures contribute to effective customer service

  • Understand the importance of effective teamwork

  • Know how effective teamwork supports customer service

  • Understand how to improve personal performance

  • Know the importance of maintaining food hygiene and safety

  • Know about food allergy and intolerance requirements

  • Understand how legal and ethical requirements affect customer service delivery

  • Understand the importance of professional personal appearence

  • Understand how own behaviour can impact customers


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Call us on: 0121 752 3800

 

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Know how to recognise signs of abuse or potential harm

  • Learn at a time that suits you without the need to attend college

 

What you will learn

  • Unit 1 - Understanding the Prevent Duty

  • Unit 2 - Understanding Safeguarding

  • Unit 3 - Understanding Online Safety


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Staff will understand the practical, legal and ethical issues regarding the service of wine

  • Learners will learn at a time that suits them without the need to attend college

  • Be able to sell more expensive wines

 

Learner Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development


 

Course Content

  • Unit 1 – Principles of Wine Sources and Production

  • Unit 2 – Principles of Wine Service

  • Unit 3 – Principles of Customer Care in the Wine Industry


 

What you will learn

  • How wine is sourced and produced

  • Customer Care in the wine industry

  • Practical, legal and ethical issues regarding the service of wine


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Reduce the risk of falls

  • No disruption to day-to-day activities, as learning is flexible

  • Evidence of competency for external stakeholders

  • Allows employees to gain relevant skills, knowledge and understanding

 

Learner Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college


 

Course Content

  • Unit 1 – Falls in Context

  • Unit 2 – The Risk Factors and Causes of Falls

  • Unit 3 – Falls Assessment and Prevention

  • Unit 4 – Managing Falls


 

What you will learn

  • Understand falls within a health and social care context

  • Know the factors that increase the likelihood of falls

  • Understand how an individual’s risk of falls can be assessed, monitored and reviewed

  • Understand how to reduce the impact and minimise harm in the event of a fall


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • No disruption to day-to-day activities, as learning is flexible

  • Increase understanding of risk factors which may affect the mental well-being of children and young people

  • Evidence of competency for external stakeholders

  • Allows employees to gain relevant skills, knowledge and understanding

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Receive support from a dedicated team of tutors/assessors


 

Course Content

  • Unit 1 – Understand Children and Young People’s Mental Health in Context

  • Unit 2 – Understand Factors which may Affect Children and Young People’s Mental Health

  • Unit 3 – Understand Children and Young People’s Mental Health Concerns

  • Unit 4 – Understand the Impact of Children and Young People’s Mental Health Concerns

  • Unit 5 – Understand how to Support Children and Young People with Mental Health Concerns


 

What you will learn

  • Understand the concept of mental health

  • Understand risk factors which may affect the mental well-being of children and young people

  • Know about specific mental health conditions that children and young people may experience

  • Understand the impact mental health concerns can have on children and young people

  • Understand how to promote mental well-being in children and young people


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Available fully funded (subject to meeting set eligibility criteria)

  • Identifies ways of improving productivity and efficiency

  • Enhances staff retention and increases productivity

  • Develops understanding of key legislation and best practice

  • Learning can be achieved in the workplace

 

Learner Benefits

  • Delivered through a flexible, convenient learning model

  • Qualifications are accredited by recognised awarding bodies

  • Increases understanding of core but crucial tasks

  • Access to sector-expert assessors throughout the course

  • Assessments can be undertaken both online and in hard copy


 

Course Content

  • Understand care plans and how to evaluate plans and processes

  • Investigate cleaning principles and how they are applied

  • Cover a variety of topics fundamental to working in care

  • Focus person-centred care, safe working practices, duty of care and safeguarding


 

What you will learn

  • Understanding Person-Centred Thinking and Planning

  • Care Planning for the Care Worker

  • Understanding Nutrition and Hydration in Health and Social Care Settings

  • Principles of Supporting an Individual to Maintain Personal Hygiene

  • Understanding Continence Care

  • Principles of Supporting Sleep


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Reinforces the importance of developing and managing a budget

  • Improves understanding of employment rights and responsibilities

  • Creates better customer services

  • Ensures staff can explain how person-centred planning processes differ

  • Ensures staff understand their role in person-centred planning

 

Learner Benefits

  • Achieve a nationally recognised qualification

  • Furthers personal and professional development

  • No need to formally attend college

  • Learn in your own time

  • Access to sector-expert assessors throughout the course


 

Course Content

  • Develop interaction and interpersonal skills

  • Learn about communication, person-centred thinking and planning

  • Learn how e-safety can be utilised

  • Learn how to comply with policies and procedures


 

What you will learn

  • Caring for Young Children in a Babysitting Environment

  • Accident Prevention and Fire Safety When Babysitting

  • Rights and Responsibilities in Relation to Parenting

  • Parenting and Healthy Lifestyles


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Ensures staff can manage pain and discomfort

  • Reinforces the importance of communication

  • Creates better person-centred care

  • Gives employees a high standard of learning

  • Reduces the risk of malpractice and negligence

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Receive support from a dedicated team


 

Course Content

  • Develop knowledge and understanding of end of life care

  • Covers topics including the support needed to manage pain and discomfort

  • Understand how dementia impacts on end of life care

  • Learn the role of the care worker at time of death

  • Learn the loss and grief process


 

What you will learn

  • Understand How to Work in End of Life Care

  • Care Planning in End of Life Care

  • Understand How to Provide Support to Manage Pain and Discomfort

  • End of Life Care and Dementia

  • Understanding the Role of the Care Worker in Time of Death

  • Understand Loss and Grief in End of Life Care


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Gives employees a high standard of learning

  • Relevant to a variety of people and settings

  • Provides assurance of well-trained employees

  • Improves your team’s understanding of learning disabilities

  • Creates better preventative care

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Gain support from a dedicated team


 

Course Content

  • Learn to support individuals with learning disabilities

  • Understand how to safeguard and protect

  • Learn the value of positive risk taking


 

What you will learn

  • Understanding and Supporting Individuals

  • Safeguarding and Protection

  • Positive Risk Taking

  • Understanding the Context of Support

  • Principles of Safeguarding and Protection

  • Introduction to Personalisation in Social Care

  • Principles of Positive Risk Taking

  • Introductory Awareness of Autistic Spectrum Conditions

  • Principles of Supporting Access to Healthcare


Call us on: 0121 752 3800

 

Business Benefits

  • Evidence of staff competency to external stakeholders

  • Relevant in a wide variety of care setting

  • Reduces the risk of malpractice and negligence

  • Improves your team’s understanding of forms and causes of diabetes

  • Reinforces the importance of careful managing and monitoring

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Receive support from a dedicated team


 

Course Content

  • Develop an understanding of diabetes diagnosis and initial care

  • Understand the importance of ongoing care

  • Learn the correct treatment of diabetes to control blood sugar levels


 

What you will learn

  • Understand Diabetes

  • Prevention and Early Intervention of Type 2 Diabetes

  • Understand the Initial Care of Diabetes

  • Understand the Treatment and Management of Diabetes


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Available fully funded (subject to meeting set eligibility criteria)

  • Identifies ways of improving productivity and efficiency

  • Enhances staff retention and increases productivity

  • Develops understanding of key legislation and best practice

  • Learning can be achieved in the workplace

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend college

  • Learn in your own time

  • Access to sector-expert assessors throughout the course


 

Course Content

  • Develop knowledge within health and social care settings

  • Develop knowledge of service delivery and care

  • Learn to contribute to monitoring the health of individuals

  • Understand conditions such as arthritis, stroke, dementia and Parkinson’s disease


 

What you will learn

  • Understand How to Contribute to Monitoring the Health of Individuals Affected by Health Conditions


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Ensures staff understand safe administration of medication

  • Improves your team’s understanding of the classification of medication

  • Reduces risk of malpractice and negligence

  • Reinforces the importance of following correct procedures

  • Gives employees high standard learning to support roles and responsibilities

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Receive support from a dedicated team


 

Course Content

  • Gain good up-to-date knowledge of the safe handling of medicines

  • Learn how to maintain stock and record, store and dispose of medication

  • Understand the different types of medication and how they are classified

  • Learn the correct procedure for record keeping and the audit process

  • Gain relevant skills, knowledge and understanding to improve service user experience


 

What you will learn

  • Understand Medication and Prescriptions

  • Supply, Storage and Disposal of Medication

  • Understand the Requirements for the Safe Administration of Medication

  • Record Keeping and Audit Processes for Medication


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Reduces the risk of malpractice and negligence

  • Creates better preventative care

  • Provides assurances that employees are well-trained

  • Creates a more motivated and engaged workforce

  • Improves understanding of legislation

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Receive support from a dedicated team


 

Course Content

  • Learn the key principles of dignity, duty of care and safeguarding

  • Investigate the principles and how they are applied

  • Examine dilemmas that can arise

  • Learn the consequences when care principles are not upheld


 

What you will learn

  • Understand Safeguarding in Adult Health and Social Care

  • Principles of Dignity in Adult Health and Social Care Practice

  • Understand Duty of Care in Adult Health and Social Care

  • Understand Dilemmas and Public Concerns in Adult Health and Social Care


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Employees gain a high standard of learning to support their roles

  • Relevant to a wide variety of people and settings

  • Provides assurances of well-trained employees

  • Reduces the risk of prejudice and discrimination

  • Evidence of staff competency

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Gain support from a dedicated team


 

Course Content

  • Learn the importance of equality and diversity within different contexts

  • Gain an understanding of the different issues affecting equality and diversity in today’s society


 

What you will learn

  • Equality and Diversity in Society

  • Equality and Diversity in the Community

  • Equality and Diversity in the Workplace


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Gives employees a high standard of learning to support their roles

  • Provides assurances that employees are well trained

  • Improves your team’s understanding of important healthy food preparation principles

  • Provides evidence of staff competency to external stakeholders

  • Creates better preventative care through improved staff knowledge

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Receive support from a dedicated team


 

Course Content

  • Gain relevant skills, knowledge and understanding of key subject areas

  • Increase understanding of food safety for the home

  • Understand the principles of healthy food preparation

  • Understand the connections between food and feelings


 

What you will learn

  • Explore Principles of Healthy Eating

  • Consider Nutritional Needs of a Variety of Individuals

  • Use Food and Nutrition Information to Plan a Healthy Diet

  • The Principles of Weight Management

  • Understanding Eating Disorders

  • Principles of Food Safety for the Home Environment

  • DSE Risk Assessment

  • COSHH Risk Assessment

  • Manual Handling Safety at Work


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Relevant to a wide variety of people and care settings

  • Reduces risk of malpractice and negligence

  • Improves your team’s understanding of risk assessments

  • Provides assurances your employees are well-trained

  • Evidence competency of staff to external stakeholders

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Further personal and professional development

  • No need to formally attend college

  • Learn in your own time

  • Access to sector expert assessors throughout the course


 

Course Content

  • Understand the purpose and principles of infection control and the procedures

  • Understand how regulations inform policy and practice

  • Understand roles, responsibilities principles and processes in relation to cleaning, decontamination and waste management

  • Understand the role of risk assessments

  • Learn the importance of maintaining a clean environment

  • Learn the sterilisation process

  • Learn how to safely handle laundry

  • Learn how to safely handle sharps


 

What you will learn

  • Principles of the Causes and Spread of Infection in Health Care Settings

  • Principles of the Importance of Personal Hygiene and Health in the Prevention and Control of Infection in Health Care Settings

  • Principles of Decontamination, Cleaning and Waste Management in Health Care Settings

  • Principles of Infection Prevention and Control in a Health Care Setting


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Gain assurance that employees know how legislation and guidance underpins support

  • Improves your team’s understanding of autism theories

  • Ensures team members know how to support positive behaviour

  • Create an understanding workforce which is aware of elements of living with autism

  • Reduces risk of malpractice and negligence

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Receive support from a dedicated team


 

Course Content

  • Learn how individuals with autism process sensory information

  • Understand the characteristics that may be present in individuals with autism

  • Understand the conditions that commonly occur with autism

  • Learn the common misconceptions surrounding autism

  • Learn how speech, language and communication may differ in people with autism

  • Recognise how legislation and guidance underpins support


 

What you will learn

  • Introduction to Autism

  • Using a Person-Centred Approach to Support Individuals with Autism

  • Communication and Social Interaction in Individuals with Autism

  • Sensory Processing, Perception and Cognition in Individuals with Autism

  • Supporting Positive Behaviour in Individuals with Autism

  • Supporting Individuals with Autism to Live Healthy and Fulfilled Lives


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Gives assurance that employees are well-trained

  • Creates a more motivated and engaged

  • Increases understanding of accurate recordkeeping and effective signposting

  • Improves understanding of effective communication techniques

  • Reduces the risk of malpractice

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Gain support from a dedicated team


 

Course Content

  • Explore communication techniques

  • Study how values, attitudes and beliefs can affect interactions

  • Develop interaction and interpersonal skills

  • Learn how information, advice or guidance can be explored

  • Learn how group interaction can be utilised

  • Manage information, including storage and retrieval

  • Learn how to comply with the law


 

What you will learn

  • Information, Advice or Guidance in Practice

  • Developing Interaction Skills for Information, Advice or Guidance


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Gives employees a high standard of learning

  • Reduces risk of malpractice and negligence

  • Evidence of competency of staff to external stakeholders

  • Provides assurances that employees are well trained

  • Improves your team’s understanding of the forms of dementia

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive high-quality learner support materials

  • Receive support and guidance from qualified assessors/tutors


 

Course Content

  • Understand the different forms of dementia

  • Learn how to support individuals through person-centred care

  • Develop knowledge and understanding of care

  • Learn positive communication methods

  • Learn issues around the use of medication


 

What you will learn

  • Dementia Awareness

  • Person Centred Approach to Care and Support

  • Understanding Factors Influencing Communication and Interaction

  • Understanding Equality, Diversity and Inclusion

  • Understanding the Administration of Medication

  • Understanding Behaviour in the Context of Dementia

  • Benefits of Engaging in Activities in Social Care


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Ensures staff have correct approach to care and management

  • Relevant to a wide variety of people and care settings

  • Reinforces the importance of duty of care

  • Gives employees a high standard of learning

  • Ensures staff understand the role of the mental health worker

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Receive support from a dedicated team


 

Course Content

  • Gain skills and understanding to improve the experiences of service users

  • Understand the importance of duty of care in adult health and social care

  • Understand the role of the mental health worker

  • Learn the correct approach to care and management


 

What you will learn

  • Understand the Role of the Mental Health Worker

  • Mental Health and Mental Health Issues

  • Understand Duty of Care in Adult Health and Social Care

  • Approaches to Care and Management in Mental Health

  • Understanding Change and Support in Relation to Mental Health


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Ensures staff have the knowledge to carry out their role

  • Provides skills to ensure accuracy and competency

  • Gives employees a high standard of learning to support workplace roles

  • Reinforces the importance of detail

  • Builds employee confidence and competence

  • Improves your team’s understanding of the basic skills needed within your organisation

 

Learner Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Further personal and professional development

  • No need to formally attend a college

  • Learn in your own time

  • Flexible delivery model

  • Support and guidance from a dedicated team


 

Course Content

  • Develop understanding of basic numeracy and literacy

  • Review essential knowledge to carry out everyday and more complex tasks

  • Learn the importance of accuracy


 

What you will learn

  • Listening and Responding To Others

  • Speaking To Others

  • Participating in Discussions

  • Constructing Sentences

  • Interpreting Texts

  • Composing Texts

  • Responding To Creative Texts


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Reduces risk of poor group dynamics

  • Evidence of staff competency to external stakeholders

  • Provides assurance of well-trained employees

  • Creates a more motivated and engaged workforce

  • Relevant in a wide variety of care settings

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Receive support from a dedicated team


 

Course Content

  • Develop a wide range of team leading skills

  • Cover aspects of establishing the team, motivation, and communication

  • Understand reporting structures

  • Gain knowledge of legislation required for the individual to progress within their role


 

What you will learn

  • Principles of Team Leading

  • Understand Business

  • Understand How to Communicate Work-Related Information


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Gives employees a high standard of learning to support their responsibilities

  • Reduces the risk of complaints and customer departures

  • Creates a more motivated workforce

  • Evidence competency of staff to external stakeholders

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Access to sector-expert assessors throughout the course


 

Course Content

  • Learn to deliver excellent customer service

  • Increase awareness of understanding and meeting customers’ needs

  • Giving a great customer experience

  • Learn from feedback and promote products and services


 

What you will learn

  • Principles of Customer Service and Delivery

  • Understand Customers

  • Understand Employer Organisations


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Reduces the risk of malpractice and negligence

  • Evidence of staff competency to external stakeholders

  • Gives employees a high standard of learning and support

  • Reinforces the importance of careful and productive managing

  • Builds employee confidence and competence

  • Improves your team’s understanding of employment rights and responsibilities

 

Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend college

  • Learn in your own time

  • Flexible delivery model

  • Support and guidance from a dedicated team


 

Course Content

  • Develop understanding of basic administration concepts and practices

  • Review essential knowledge for daily and more complex administration tasks

  • Learn business and administration national occupational standards


 

What you will learn

  • Principles of Providing Administrative Services

  • Principles of Business Document Production and Information Management

  • Understand Communication in a Business Environment

  • Understand Employer Organisations

  • Understand How to Develop Working Relationships with Colleagues


Downloadable Content


Call us on: 0121 752 3800

 

Business Benefits

  • Gives assurance that employees are well-trained

  • Creates a more motivated and engaged workforce

  • Gives employees a high standard of learning

  • Furthers personal and professional development

 

Learner Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials
    Receive support from a dedicated team of tutors/assessors


 

Course Content

  • What is meant by the term behaviour that challenges

  • How to recognise changes in individuals that may indicate an episode of challenging behaviour

  • The importance of non-verbal communication

  • How reflection on an incident can assist in managing future behaviour


 

What you will learn

  • Understand behaviour that challenges

  • Understand how to support positive behaviour

  • Understand the importance of effective communication and the management of behaviour that challenges

  • Understand the role of reflection and support for those involved in incidents of behaviour that challenges


Downloadable Content


Call us on: 0121 752 3800